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Welcome to the Ignitethemes support forum. Here you can submit support tickets for any of our items purchased on Themeforest.net, search other user support tickets and interact with other users to quickly get answers to your questions.

Please make sure to have your Envato purchase code, you will need it in order to submit a ticket. You can find your purchase code in your Themeforest Account under "Downloads". Just click on the "Download" button next to your item then select "License certificate & purchase code"

We generally try to answer questions within 24 hrs, so please be patient. Thanks for purchasing!

  Public Ticket Activity

Franck Berthinier Contact form   Updated 7 hours ago   4   Via - Responsive Multi-Purpose WordPress Theme Most recent comment from Robert Westmore:Hi,Just an update on the contact form, we're incorporating the contact form 7 plugin instead of the current contact widget for more versatility. You can install the plugin yourself from the WordPress ... Randy Davis Portfolio   Updated 2 days ago   5   Matte - Responsive WordPress Theme Most recent comment from Levon Manucharyan:Hi Randy,Please provide Two-factor Authentication Code,Thanks Joanne woo Commerce   Updated 3 days ago   2   Evolution Fitness - Responsive WordPress Theme Most recent comment from Joanne:HI Can you help me on this one? Rick errors on home page.   Updated 3 days ago   4   Blender Wordpress Portfolio Theme Most recent comment from Robert Westmore:Regarding the child theme just install via ftp. Upload the child theme folder onto your server ...wp-content/themes folder, then activate it in your admin. Becky Home page problems   Updated 4 days ago   8   Via - Responsive Multi-Purpose WordPress Theme Most recent comment from Robert Westmore:You have the exact same site I worked on, http://totalsoccer.helloplaza.uk still up there, did you wipe the database? it doesn't seem so. Anyway try this.In wp-config.php make sure debug is set to ... Rie Vali Problem with Footer Widgets and Post Categories   Updated 4 days ago   2   Reverence - Church Responsive WordPress HTML 5 The Most recent comment from Levon Manucharyan:HI Rie Vali,1. please send screenshot describing your issue2.Please could you provide the admin credentials?Thanks Heidger Marx different via zip-files   Updated 5 days ago   11   Via - Responsive Multi-Purpose WordPress Theme Most recent comment from Heidger Marx:Yes, that worked, thanks so much!! Back in business...! :-) Rie Vali Current version number?   Updated 5 days ago   4   Reverence - Church Responsive WordPress HTML 5 The Most recent comment from Levon Manucharyan:Hi Rie Vali,It is the latest version,Thanks Al Eby Errors and Can I Update to 4.4.1   Updated 1 week ago   2   Cadenza - Modern WordPress Theme Most recent comment from Levon Manucharyan:Hi Al Eby,We were debugging your issue,Because of that our answer was a bit late,I have already answered you in private ticket,Thanks Odile responsive   Updated 1 week ago   1   Balance - Gym Fitness WordPress HTML 5 Theme Most recent comment from Odile:Hi,Before purchasing this theme, I read in the comments "its not currently responsive, but we might update to responsive in the near future."Now I read in the submited tickets that a responsive ... Becky INstallation   Updated 2 weeks ago   4   Sempera - Bootstrap Multipurpose Theme Template Most recent comment from Robert Westmore:If you purchase Via try sending an email to Envato support explaining the situation, maybe they could give you a credit, unfortunately I can't do anything as all payments, credits, refunds are ... Ed PSDs   Updated 2 weeks ago   2   Sempera - Bootstrap Multipurpose Theme Template Most recent comment from Robert Westmore:Hi, Were there a specific sub page/s that you wanted? we'll see if we have them. Randy Davis Self-hosted Video   Updated 2 weeks ago   4   Matte - Responsive WordPress Theme Most recent comment from Levon Manucharyan:Nice,Good Luck ! Corey Coulter Error - Header Information   Updated 3 weeks ago   2   Balance - Gym Fitness WordPress HTML 5 Theme Most recent comment from Levon Manucharyan:Hi Corey,Sorry, but it not theme issue,It is wordpress issue, please reinstall wordpress,Thanks Vladimir Bender CAPTCHA   Updated January 11, 2016   2   Blender Wordpress Portfolio Theme Most recent comment from Robert Westmore:If you want captcha you might want to consider a more advanced contact plugin. ie: https://wordpress.org/plugins/contact-form-7/
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