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Welcome to the Ignitethemes support forum. Here you can submit support tickets for any of our items purchased on Themeforest.net, search other user support tickets and interact with other users to quickly get answers to your questions.

Please make sure to have your Envato purchase code, you will need it in order to submit a ticket. You can find your purchase code in your Themeforest Account under "Downloads". Just click on the "Download" button next to your item then select "License certificate & purchase code"

We generally try to answer questions within 24 hrs, so please be patient. Thanks for purchasing!

  Public Ticket Activity

Peter Problems with portfolio   Updated 3 hours ago   2   Blender Wordpress Portfolio Theme Most recent comment from Peter:I have been able to become more familiar with the customization such as adding a video to the home static image.   I figured a lot out in the last couple of days by trial and error but I still cant ... Jeff Massey Woo Commerce   Updated 1 week ago   2   Rhapsody WordPress Multi Purpose Theme Most recent comment from Robert Westmore:This is a woocommerce issue not a theme problem. I did a quick search of the error see if this helps you. Basically you need to edit woocommerce.php inside the plugin folder (not the theme folder) ... Constantinos Can't find layer slider included .zip file   Updated 1 week ago   2   Couture WordPress WooCommerce Theme Most recent comment from Robert Westmore:make sure you download the full package zip Matt Header on Blog Page   Updated 1 week ago   8   Blender Wordpress Portfolio Theme Most recent comment from Robert Westmore:You need to reinstall the theme as I have no clue what modifications you've done. There's nothing wrong with the theme.You could also try uninstalling each plugin (excluding those that came with the ... Matt Child Theme   Updated 1 week ago   6   Blender Wordpress Portfolio Theme Most recent comment from Matt:Anything yet... 2 weeks waiting for a response. Matt Change Social Icons   Updated 1 week ago   8   Blender Wordpress Portfolio Theme Most recent comment from Matt:Anything yet... 2 weeks waiting for a response. Rick V2 bugs/ issues   Updated 2 weeks ago   13   Blender Wordpress Portfolio Theme Most recent comment from Rick:Bump? Jeff Massey Woo Commerce issue   Updated 3 weeks ago   1   Rhapsody WordPress Multi Purpose Theme Most recent comment from Jeff Massey:Hello I have submitted more then on ticket regarding this woo commerce issue and paid to renew the support so I can get a response. This issue needs to be fixed so what is it going to take to get a ... officek-max Advanced Custom Fields Pro Licence   Updated 3 weeks ago   2   Rhapsody WordPress Multi Purpose Theme Most recent comment from Robert Westmore:just leave it, no need to update it. Jeff Massey Woo Commerce   Updated 3 weeks ago   2   Rhapsody WordPress Multi Purpose Theme Most recent comment from Jeff Massey:Hello Again,I need this resolved immediatly. What kind of turnaround are we looking at. Chuck Quicktime Problem Persists   Updated March 29, 2016   1   Newport - Modern HTML Template Most recent comment from Robert Westmore:Nowhere in the file description or the demo does it say the galleries can play quicktime. Click on a video in any of the galleries in the demo and you will see it specifically says vimeo or ... Davia Sample content   Updated March 24, 2016   2   Balance - Gym Fitness WordPress HTML 5 Theme Most recent comment from Levon Manucharyan:Hi Davia,Please provide your website URL,Tnanks Chuck Quicktime Problem   Updated March 23, 2016   5   Newport - Modern HTML Template Most recent comment from Chuck:FWIW, Robert, I don't think passing the buck to the folks at Pretty Photo is fair. I paid for Newport, and love it. You're an excellent designer (assuming you're the designer). But it was your ... Reginald Watson Missing sample_content.xml file in folder   Updated March 23, 2016   3   Balance - Gym Fitness WordPress HTML 5 Theme Most recent comment from Levon Manucharyan:Hi,I'm glad for you, if you have more issues, please contact,Thanks, Jeff Massey Products   Updated March 22, 2016   4   Rhapsody WordPress Multi Purpose Theme Most recent comment from Jeff Massey:Disregard the last message I got it figured out. Thanks for the help. 
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